User guide
A practical guide for setting up a brand-new or freshly reset SugarHalo Mini, troubleshooting common symptoms, and understanding every setting after setup is complete.
This setup guide is for a brand-new or freshly reset SugarHalo Mini. Follow it from top to bottom the first time you set up the device.
Remove the protective film from the screen. The film has a pull tab at the bottom edge.
Plug the device in and let it start the WiFi setup flow automatically.
First, SugarHalo Mini creates a temporary setup network. That network is only used to connect the device to your home WiFi.
The temporary SugarHalo-XXXXXX setup network is only for connecting the display to home WiFi. The six-character suffix is unique to that display and matches the end of its WiFi MAC address. After the display joins your home network, the setup network disappears. Open the regular portal using the unique address shown on the display, such as sugarhalo-XXXXXX.local, while your phone or computer is on the same home WiFi.
After rebooting onto home WiFi, SugarHalo Mini shows a CGM Setup screen with a QR code and a 4-digit PIN below it. Start here, then open the separate page for the CGM source you use.
Use Dexcom if your readings come through Dexcom Share.
Open Dexcom setupUse Nightscout if your readings are available from a Nightscout site.
Open Nightscout setupUse LibreLinkUp if a follower account can already see the person you want displayed.
Open LibreLinkUp setupUse this source when glucose data is available through Dexcom Share.
+11234567890.
Use this source when glucose data is published to a compatible Nightscout site.
Use this source when a LibreLinkUp follower account can already see the person you want displayed.
After the CGM source is connected, finish the profile and save the device configuration.
Once setup is complete, the home screen shows your current reading and device status.
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Digital time is on the top left. The wide down chevron in the center opens Control Center. The sound and WiFi icons are on the right.
The custom profile name appears below the status bar.
The large value shows the current glucose reading and unit, either mg/dL or mmol/L.
The delta value and trend arrow show how the reading is changing.
The blue bar fills to show when the next reading will be fetched.
Open Control Center, then tap the QR icon labeled Open Portal. The portal opens for 15 minutes and displays its QR code, unique local address, fallback IP address, and PIN.
The speaker turns red with an X when the device is muted or the volume is set to zero.
Normal means connected with internet. Amber means connected to WiFi but no internet. Red means no WiFi connection.
Tap the wide down chevron at the top center of the home screen. Control Center provides quick brightness, volume, mute, sleep mode, theme color, alert duration, Open Portal, and full Settings controls.
Start with the power source and cable before assuming the device has failed.
Most WiFi setup problems come from joining the wrong network, mistyping the password, or using a network the device cannot use.
Some phones or computers do not automatically open captive setup portals.
Check credentials, source-specific options, and whether the source account can actually see readings.
Check the username and password, then confirm the correct US or Outside US server option is selected.
Check the email and password, and confirm the follower account can see the person's readings in LibreLinkUp.
Check the Nightscout URL, API key, and whether the site is online in a normal browser.
No glucose data means the device does not currently have a fresh usable reading from the selected source.
Alert sound depends on thresholds, volume, duration, and whether the current reading is outside range.
Firmware updates need stable power, internet, and enough time to finish.
Control Center puts the settings you use most within one tap of the home screen.
The regular web portal is available after SugarHalo Mini is already connected to your home WiFi.
Most profile, time, display, alert, audio, brightness, sleep, appearance, and update preferences save automatically and apply without restarting. WiFi and CGM source changes still use Save & Restart when a restart is required.
Customize how SugarHalo Mini sounds when glucose crosses your configured thresholds.
Sleep mode keeps the screen faintly visible while making it less distracting at night.
Custom themes let you choose a background color for SugarHalo Mini screens.
You can change WiFi without clearing CGM, display, and alert settings.
Change the CGM source without clearing WiFi and other saved settings.
These settings are useful after the device is already set up.
Choose 12-hour or 24-hour time format and set the time zone.
Set units to mg/dL or mmol/L, edit the profile name, or delete CGM settings.
Use factory reset when you want to clear saved settings and start over from the beginning.