Frequently asked questions
Why use a dedicated display instead of a phone?
A dedicated display keeps the number visible in the room without opening another app or handing someone a phone.
What is SugarHalo compatible with?
SugarHalo supports Dexcom and Nightscout today. Compatibility notes should be reviewed before purchase.
Can I adjust the screen at night?
Yes. Brightness is adjustable so the display can stay useful without feeling loud in a bedroom.
Is this a medical device?
No. SugarHalo is an informational companion display and does not replace primary medical devices or professional guidance.
What CGMs does SugarHalo work with?
SugarHalo works with Dexcom G6, Dexcom G7, and Nightscout setups. FreeStyle Libre compatibility is on our roadmap.
Do I need a subscription?
No. SugarHalo is a one-time purchase. There are no monthly fees to use the display.
How does SugarHalo get my glucose data?
SugarHalo connects to your existing Dexcom or Nightscout setup over Wi-Fi. Setup takes a few minutes and only needs to be done once.
What's the return policy?
SugarHalo comes with a 30-day return window. If it isn't right for you, send it back for a full refund.
How long does shipping take?
US orders typically arrive within 5 to 7 business days. You'll see an estimated delivery window at checkout.
Is SugarHalo an FDA-cleared medical device?
No. SugarHalo is a companion display that shows the glucose data from your existing CGM. For dosing decisions and medical guidance, continue to rely on your primary medical devices and your healthcare team.